A while ago, I itched to get something from Benefit Cosmetics, but I balked at paying the high prices we pay here in Malaysia. Yet, I did not have enough in my shopping cart to warrant the free international shipping with purchases of $100 and above. So, I contacted a few friends to share in a bulk order, and 2 weeks ago, our order was placed.
Here are my goodies from Benefit Cosmetics which I received a couple of days ago. Shipping from the USA took just about 2 weeks to Malaysia from the date of the order which I found speedy enough. Also, I was entitled to free shipping since the total purchase exceeded $100. I was glad because the shipping would have cost me $27+ otherwise!
The Benefit Cosmetics package came in a largish box which was nice, because there weren’t that many products inside. The products are cushioned with air bags (plastic bags filled with air) but aren’t bubbled wrapped. I was a little worried about the powder products, but I checked and they all held up well.
All the products came in excellent condition except my 2 orders of Skinny Jeans Creaseless Cream eyeshadow. Both products were defective. One had a hole in it (as you can see in my picture above) and the other had a piece of hard plastic sitting on the top of it. Don’t ask me how or why it happened but the box did not look like it was tampered with and the issues did not look like they were man-made. I consulted with my friend who was having the other Skinny Jeans and we decided not to return for a refund, because it would be just too much hassle and costly to have to send the products back to the USA.
I did however, contact Benefit Cosmetics’ Customer Service to tell them about this problem and I attached photos I had taken of the products. Within 24 hours I received a response from Customer Service telling me that they would offer me a 20% discount if I decided to keep both products and it would be credited back into my credit card if I agreed! I was impressed at their efficiency and prompt response. So, we got an additional discount off the eyeshadow!
I had been wanting to try a Silky Finish lipstick so I got one in Nice Knickers purely due to the name. No, I’m serious. 😛 It helped of course that when it arrived it looked like a colour I’d like.
I also had been wanting to get the Benefit Show Offs loose powder eyeshadow, but I did not quite want to pay RM65 for the little pots of colour. So, when I saw that they were on sale under the Buh-Buy’s section for US$12 (RM39) I decided to cave in. I got Miss Moon and Mint Julep
– 2 colours I knew would work for me. They are still on sale under the Buh-Buys sale section
and there are other colours available so do check them out.
Because my friend told me to get her the Creaseless cream eyeshadow in Skinny Jeans, I knew I’d want one too when I saw the colour – a shimmery dark grey that would make a lovely base or lovely enough on its own. I’m into grey eyeshadow looks lately so this was right up my alley.
All in all, I had a good experience shopping on Benefit Cosmetics online. The shipping was quick, the customer service was good, and I’m happy about the free international shipping for purchases $100 and above. If you get a few friends together, it won’t be difficult to hit $100 and you get to save a ton! Now, look out for my reviews of these products coming up in the next couple of weeks!
Have a good weekend everyone!
I want a spree also.. anyone wants to share with me??
i want to purchase Benefit’s product from USA too, as they are cheaper there. In Malaysia, there are so expensive! Could you show me which website to buy Benefit’s product? Thank you!
hi Mei Wah, it’s http://www.benefitcosmetics.com/gp/home.html, are u interested to share with me? cause i cant afford to make purchase of US$100 for the free shipping. if you are interested, please email me at [email protected]. thanks.
I could have given you the mint julep for free lol
Since benefit has counters in HK, they became less attractive for me 😛 Plus they mark up so high their exchange rate is like 1US to HK$10!!
Wow, I’m surprised that you bought things online from overseas and never got stopped by custom, not only that…..your packages all arrived intact with nothing missing!! I’ve lost so many things to thieves in POS Malaysia (the acronym is right ‘Piece of S***) not cosmetics or stuff…..but even just a normal letter, greeting cards, official letters and the worst is I am still grieving from never receiving my good friend’s signed autobiography which he self-published before he died. He’s gone and though I could still get another copy from his wife, it’s not the same anymore. That book he signed it specially for me. It’s not like some super duper expensive book or anything or some celebrity book etc, so I don’t understand why anyone would want to take the book.
Just be careful whenever you gals order anything online and have them shipped to this country where the customs and postal ppl are big thieves!!!
Hi PB,
Thumbs up to benefit customer service!
Is there any import tax/duty imposed when you have your orders delivered to you?
Hi Ciku
No there were no charges imposed on my orders so far. Happy shopping!
hey PB!i know I am what, a year late discovering this magnificent blog of urs :s I was kinda thinking about shopping there, but thing is Im worried that it’ll get lost on its way, and since there’s no tracking number makes things worse. I just wanna know how many times have you shopped online there at benefit?
thanks!
Hi, I’ve bought from Benefit more than 5 times I think and my friends have bought from them too. We haven’t experienced any problems at all although I cannot say that they are 100% problem free. We just have been lucky.
Great! As long as they do arrive on time I’d love to purchase them. I got worried because its estimated time was SIX WEEKS! i seriously freaked out, especially when shipping to Malaysia. Thanks a bunch! Im gonna go shopping with confidence 🙂
Thanks a million!
xo,
ALIA
They estimate it at 6 weeks max but you can usually expect it in under 1 month based on our experience.
Hi there. I am from Malaysia as well. I tried buying online on Benefit Cosmetics website for 2 days already but all my payments arent authorized 🙁
I used all my credit cards and also my relatives.. But to no avail.. I wonder why did that happen.
Emailed, tweeted, even facebook-ed Benefit Cosmetic since Saturday (9 March) but they still haven’t got back to me.
Can’t wait to get their products.. Waiting impatiently.. Still wondering why payment aren’t authorized… 🙁
Thanks..
Hi there, I haven’t bought from Benefit in a while but its odd that the payment did not go through. I hope they get back to you soon!