I’m showing you here, a few of the products from Kiehl’s that I’ve tried and which I like and still happen to own. I’ve used a number in my time and after I got over the dud that was my first purchase (ironically, the #1 Lip Balm – meh :P) its been generally smooth sailing. Generally, I’ve had a lot of success with Kiehl’s products in that some of them work remarkably well for me – Powerful Strength Line Reducing Concentrate and the Midnight Recovery Concentrate are 2 of them that I still use quite regularly.
I ran through 2 tubes of the Kiehl’s UV Defence sunscreen before moving on (it got a bit oily and the price hurt my wallet more than I cared to acknowledge) and I’m now enjoying the BB Cream (more on this to come!) I used to also love the Ultimate White exfoliator and successfully enabled a few friends into picking up a tube (which lasts forever and a day, incidentally) but it has now been reformulated and renamed to the Clearly Corrective Skin Brightening Exfoliator but which still is a pretty good product. I’m not too crazy about the Clearly Corrective Dark Spot Solution which I feel is only average in what it does.
The list goes on! (you can read my Kiehl’s exploits here)
But I know that some of you have tried the products I love (notably the Midnight Recovery Concentrate – still in love after 3 years! Some relationships don’t even last this long 😛 ) and have been less than impressed. Some of you have also reported that your skin doesn’t even like it. (sorry, peeps it does work really well on me)
Did you know then that if you aren’t 100% satisfied with the product you purchased, you can get your money back? You didn’t? Now you do! 😀
I believe this is the first time I’m hearing about such a strong promise and guarantee here in Malaysia. Most of the time, we have to just suck it up and use it, or give it away to friends or in some cases, sell it on and hope to recoup some of the money we spent on the product.
I just found out about this, so I wanted to share the news. This isn’t sponsored (although I wouldn’t mind a bottle of MRC, you know… to replenish stock LOL! :P) but I felt it was useful to share this with you (since I will sometimes fall in love randomly with a Kiehl’s product and I wanted you to know that you have your options if your relationship goes pear shaped 😉 )
I checked with the people at Kiehl’s and the return/exchange policy is valid for up to 30 days from purchase, and you have to take it back with your original receipt, to the store where you bought the product from. I think that’s pretty reasonable.
Also, you may already be familiar with the sampling policy at Kiehl’s, where samples are relatively generously handed out (some stores or KCRs – Kiehls calls their SAs Customer Representatives – are more generous and friendly than others) and this April, you can head down to a Kiehl’s store, attend to a 5 minute consultation and pick up 5 samples. You can still do it on normal days and if you make a purchase, they are usually quite amenable to including some samples too. Again, some KCRs or stores are more generous than others. I’ve had pleasant and unpleasant encounters overall, but it never hurts to ask.
I believe this policy is also practiced in Kiehl’s stores worldwide but it would be best to check with your local store. My info is valid only in Malaysia for now 🙂
Do you have a favourite Kiehl’s product?
I actually have quite a few products I like but my overwhelming fave is still the MRC. I would love to see more brands have a policy like this. Heaven knows, as we discussed just a few days ago, not every product will suit 100% of the population so its useful to be able to do something about it, rather than waste our money. Good job, Kiehl’s. Lets see how this leads the way for the rest to follow 😉