I do a lot of my shopping online, mainly because its easy. I don’t always have the time to go out and about, trawling the malls, fighting for parking spaces etc so I like to take the easy way out and go online when I know what I want. Part of the reason is also because I like exploring niche brands or products we sometimes can’t find locally.
Last weekend, I came across a good deal for something I wanted at an online store that proudly stated right on the main header that they offered “Free Shipping Worldwide”. I love it when stores offer international shipping. I love it even more when its free international shipping!
So as I do, I checked the Delivery terms to see where they shipped to and there was no list. There was a statement that said “Rest of the world – free” in relation to shipping costs. “Rest of the world” = me here in Malaysia! Worldwide = me here in Malaysia! All was good!
And then I came onto my pet peeve – misleading shipping information.
I spent hours picking out what I wanted, placed them all in my shopping bag, checked out and then, looked in vain for “Malaysia” in the drop down country box when inputting my address. It wasn’t there. Usually, we slide in somewhere after Malawi. I checked and double checked, but apparently, Malaysia isn’t a part of the world as far as this site was concerned. Yemen and Kuwait was though. They shipped there. Odd, but there you go.
I emailed customer service and received a standard reply that they do not ship to Malaysia “for now” and that I should check back in future. Seriously? Then shouldn’t they say “Free Shipping to Selected countries worldwide” and actually list down the countries they ship to, not drop the bombshell on me at check out?
So that’s my pet peeve when I’m shopping online. Coming across a website that promises to ship worldwide and then finding that my country isn’t in their list of countries that they ship to. That isn’t worldwide at all. Last I checked, I am still living on this same world.
What’s your online shopping pet peeve?