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Home » Lips » Back to M.A.C – M.A.C Cosmetics cares

Back to M.A.C – M.A.C Cosmetics cares

March 7, 2008 Paris B 11 Comments

Ok, MAC Cosmetics has got all sorts of bad rap on this site so far. It seems to me that the issue of bad service must be something that M.A.C should address, unless they see it as part of their branding – I’m not sure that is a smart consumer move, really.

There is one thing however, that I must commend M.A.C for. Their “Back to M.A.C” recycling program. In an effort to protect the environment, MAC encourages recycling by offering a brand new full size lipstick for 6 plastic primary packaging products.

Basically, if you have 6 plastic cases of MAC cosmetics products, you can take them back to your local MAC store and exchange it for a lipstick of your choice (except Viva Glam lipsticks as their proceeds go towards AIDS research). So e.g. if you have 6 lipsticks or eyeshadow cases or a mixture of lipstick and eyeshadow plastic cases, you can take it to the MAC store and choose a lipstick for free.

I haven’t tried it myself, simply because I have never owned 6 of anything from MAC but I know of people who have used this Back to MAC programme to get all their MAC lipsticks for free. Instead of waiting for your lipsticks and eyeshadows to finish (which might take forever!) some people expedite the process by de-potting the eyeshadows i.e. removing the pan from the plastic case. I’ve never done it so don’t ask me how its done! They also take cases with products still in them so its not necessary to be an empty case.

Here are a list of items which are not accepted for the Back to M.A.C program:

  1. 1. Secondary packaging of any sort [paper box, plastic/cellophane wrapper, shopping bags, etc.]
  2. Samples [sample containers, special/trial size products for promotional/seasonal kits]
  3. Cosmetic applicators/tools [disposables, puffs, sponges, scissors, spatulas, swabs, sharpeners, tweezers, curlers]
  4. Accessories [bags, belts, makeup cases, lashes, Blot Film].

When in doubt as to whether any item can be exchanged, ask the sales assistants or if they scare you too much in person, call up and ask. To be fair, I got some decent service at the M.A.C store at KLCC where they explained the program to me nicely even though I only bought 1 item. Thus far, I think the KLCC store has probably got the most helpful sales people (some but not all).

There is one caveat. The Back to MAC program may not be available in all countries. I read that it might not be available in Germany (or I could be mistaken) and that some countries place restrictions on what items can be exchanged. However, I can confirm that the Back to MAC program is available in Malaysia as I was told about it by the sales people.

So, M.A.C isn’t all bad, right? 🙂 Have you used the Back to M.A.C program? Do you have any tips or information to share?

Stay beautiful,

11 Insightful comments ... Read or JOIN THE DISCUSSION

About Paris B

Paris B is a 40-something beauty and skincare enthusiast with a practical and very critical view of beauty products and the world of beauty. Her mission on My Women Stuff is to deliver clear, honest reviews and facilitate discussions about beauty trends and life, tempered with a healthy dose of humour. When not blogging about beauty or life beyond 40 find her talking about feeding dogs real, wholesome food. Connect with us on social media at Instagram.

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11 comments ... Read or JOIN THE DISCUSSION

  1. Monstro says

    March 7, 2008 at 10:48 pm

    Hey PB, I totally agree. While their service is lacking, at the very least they’re doing their bit for the environment. I’ve never had the chance to collect enough items for the B2M promo, as I don’t depot. Can we even get those empty palletes here in Msia? Makeup never finishes!

    I’m sorry to revisit the “bad service” at MAC, but I have had both bad and good experiences at the MAC KLCC. So I think it’s a matter of who attends to you. Though I have to say there is a very obvious reluctance to serve the customers-that’s the impression I always get from MAC. I can’t comprehend it!

    Reply
  2. Beautytalk says

    March 9, 2008 at 12:57 am

    i’ve taken a whole bunch of eyeshadows after depotting them recently and gotten one lipstick and one eyeshadow for free! I have a few more so I’m looking forward to getting a lipgloss next 🙂

    Reply
    • Resha says

      November 23, 2010 at 8:55 pm

      If we want to depot eyeshadow,where can we get the magnet sticker in Malaysia?

      Reply
      • ParisB says

        November 23, 2010 at 10:35 pm

        Look in hardware or craft or diy shops. But MAC eyeshadow pans should stick in the MAC palettes without needing magnet sheets

        Reply
        • Resha says

          November 24, 2010 at 4:30 pm

          Does Mac Malaysia accept eyeshadow case that has no metal pan in it if i decided to depot them?
          What products they accept for back to mac? Do they accept foundation?prep&prime?

          Reply
  3. simone says

    May 28, 2008 at 10:25 am

    Go to youtube for depotting tutorials

    Reply
  4. Azura says

    November 20, 2008 at 3:46 pm

    Yeah…i think MAC KLCC is the most helpful counter in KL. I just went there everytime i need something from MAC. I also got this information (back-2-mac) from MAC KLCC too.

    Reply
  5. Beth says

    October 7, 2009 at 10:58 am

    i was just wondering where you got that image for this article. i am designing a line of clothing and want that picture so badly to be on my inspiration page…please help me.

    Reply
  6. Michelle says

    December 17, 2009 at 4:06 am

    Can you back to mac for a limited edition item?

    Reply
  7. Celina says

    April 14, 2010 at 1:24 am

    Hey I’m from Germany and I can tell: It is available here.

    Reply
  8. phing lee says

    January 7, 2011 at 9:08 am

    it is true that to wait for each item to finnish can take ages….mm now i am wondering how to relocate some of those eye shadows…..so that we can recycle and get a lipstick….Agree fully that the KLCC counter is very customer friendly…keep it up!

    Reply

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My Women Stuff by Paris B

Welcome to My Women Stuff, a beauty blog based in Malaysia, written by veteran blogger, Paris B. We now write for women of 40 and above because that's how old I am! What you can expect is honesty, critical views & a healthy dose of shared life lessons sprinkled amongst beauty product reviews. Settle in for a read. Read More about us

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