Quite a long time ago, I wrote about my experience with The Natural Source products. In a nutshell, I was underwhelmed so I never went back to the store. In my experience, it was not just one item that bugged me, but a few so after a while, I just reckoned that it was a line that did not work for me.
Anyway, I got an email just a few days ago from The Natural Source (TNS). Apparently, they had come across my old rants and decided to clear the air. So, here is the email I received from TNS.
I told them I’d put it up so you my dear readers can make your own judgments. If it helps clear the air for you, good. 
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I also used their products before and really don’t have many good stuff to say, to be honest. I would say that I can’t even recall what I tried! IT IS THAT IMPRESSIVE!!! nah. i don’t care what natural ingredients they put in their products. If they don’t work, they don’t work. end of the story.
However, i am very impressed by this e-mail. it shows that they really care about what customers think. good job on recognizing this. And I hope they improve their products in the future.
I can see their shops closing one by one in Malaysia. The one in Mega Mall is long closed. THAT demonstrated just how popuplar its products are here.
I almost bought some of TNS stuff for Christmas pressies last year, but was a little skeptical so I ended up getting other stuff instead. Would be good if they had samples though.
Did try their daintree miracle facial mask….nothing special…tot it will be very good since saw it in CLEO magazine…
Jojoba: Actually, the TNS store in Midvalley Megamall moved upstairs so they didn’t close per se. But I agree. They care about their customers, but if it didn’t work for me, it didn’t. That said, maybe it will help someone who’s looking for information.
Giddy Tigress: The last time they scooped out some samples for me but that was because I was buying things. They didn’t have pre made samples then. Maybe now they do?
Samm: Can’t believe everything we see in mags eh?
Haven’t tried their products before but I like the fact that they take the time to email you regarding your earlier post. Thumbs up for them in this area of customer service!