Comments on: A Bad encounter at MAC Cosmetics : A reader’s story

By: sara

sara — Fri, 23 Jul 2010 06:51:15 +0000

last Wednesday i bought cream foundation from M.A.C midvaly the manufacture date its 2008 /11 and maximum duration its 12 mounts up to 18 mounts what do you suggest i found out this after i get doubt it seems its expire and i use it several times this week is there any way i talk to manager directly and whats the result simply replace ?

By: Ash

Ash — Tue, 20 Apr 2010 12:09:17 +0000

Hi,
As a Counter Manager for MAC, i have very mixed opinions about everything i have read here today. I feel for those people who have had bad customer service or who havent been happy with a Makeup Application, and its hard to say because these complaints are on the other side of the world to me. But at the same time, i was very hurt at some of the comments relating to “ALL MAC Staff”. I would fall under this category and have worked extremely hard to get to where i am and dealt with alot of bad experiences myself, and pride myself on always delivering 110% on customer service and have never had anyone walk away upset or unhappy with the way they look. Understandably it wouldnt be the case everywhere and i have found some rude staff myself, but it is unfair for people to be branded by you due to someone elses mistake! I treat everyone i serve like its my own family or friend, and will never turn anyone away!

By: cheryl

cheryl — Thu, 11 Feb 2010 21:29:58 +0000

This is why i buy MAC products online, i love MAC products, but i absolutely hate the service i get from them. I think its the same in Singapore and Malaysia, employees from MAC are very snobbish, i walked in and no one bothered to serve me because i wore plain t-shirt and jeans, and they only bothered to serve people who dress “impressively”. Not only that, the employees were mocking me behind my back, and only stopped when i glared at them, and also only then, they came forward and provided assistance. I have went to most MAC counters in Singapore and 2 from Malaysia, and only 1 in Singapore was okay. Maybe its just in Singapore and Malaysia, because everytime i go somewhere else like Hongkong, they serve me readily. I hope MAC would do something about this, everybody hates their service attitude

By: Cheryl

Cheryl — Fri, 23 Oct 2009 07:20:49 +0000

Hey ladies, I’m sorry to hear about those horrible experiences! Well actually it is a mac policy thingy to only do one eye because they do makeup services and in the past ppl chose not to have the service as there were many people who just get a free makeup session. So we have to try to understand that business standpoint. I might agree some sales personal are simply horridious, I have had some really great experience with a couple of mac assistant.

By: Jane Fernandez

Jane Fernandez — Thu, 25 Jun 2009 08:25:34 +0000

Actually they are the same the world over…
France and London…the same..
If you are dressed like Liz Taylor or had the face of Liz Hurley, they gush all over you…
Hallo…if I have the money to travel half the continent to your country I surely have the money to buy your stuff even if I dont dress myself up – both face wise and dress wise…
Just boycott their counters…

By: Shanti

Shanti — Wed, 24 Jun 2009 07:19:33 +0000

N5 was recomended at Sogo ,kl .Now when I call for my second refill.No stocks available.
Told me to go KLCC.But upon checking on line,no stock either.Thank God I
didn’t take a trip there.

Fedup

By: kossy

kossy — Mon, 08 Jun 2009 12:10:57 +0000

My dear, u guyz havent seen nothing yet… mac’s hospitality here in malaysia is terrible.. I went to mac SOGO, and told d lady there i needed mac studio fix, can u imagine wat she me, dat my colour is not available for test trial, so i should pick up a colour dat she ‘guessed’ should be my colour. so i was suprised, i mean dis is meant to be a registered Mac outlet…its not done anywhere in d world.. i could as well have gone to a fake low classed place, coz i felt so degraded and insulted… i mean WHO doesnt know, dat u hav to test ur make up first B4 buying it, especially an xpensive brand like mac?? even d way she acted was totally bad… Mac is terrible…

By: kristen

kristen — Fri, 05 Jun 2009 13:33:31 +0000

so far i’ve only been to 1borneo KK’s branch. This MA call sylvester greeted me. he is damn nice. he served me and gave me advises. when there are other customers coming in, he’ll ask me to wait and he’ll be back in a while. he was so so so polite. i asked him about some foundation stuff and i didnt expect him to give me a sample! it was so nice of him. I’ll definitely go back.